| Answers |
| 1. |
Yes we understand your
security concerns. That's why our checkout process is equipped with the
most advanced, PCI-compliant, SSL "padlock" 256-bit encryption
technology available. Our security certification comes from
Verisign, the most trusted business authentication authority, to
ensure the private transmission of your data. Click on our VeriSign
Trusted logo to confirm that the managers at Family Hospitality are
standing behind the security of this transaction, and note the "green
bar" Extended Validation indicator on the checkout page where you
enter personal information. This means we have passed a thorough screening
by Verisign so that you know exactly who you are working with.
|
| 2. |
Yes, your personal
information is securely stored in our Ecommerce database with the same SSL
256-bit encryption. You have the option to make this information available
for future orders when logging in, so that you do not have to type it
again when you come back and shop from us.
|
| 3. |
We do not sell, trade,
or share any of your information with anyone under any circumstances
without your express permission. Click
here to review our privacy policy. |
| 4. |
Credit cards are charged
at the time of shipment. You will receive notification by e-mail when the
payment is run through at the time of
shipment.
|
| 5. |
You can check on the
status of your order by clicking on Order
Status or by clicking on the link on your order confirmation e-mail to
review your order.
|
| 6. |
If a tracking number is
assigned to your order, you can track the order by logging in to the Order Status and reviewing your
order.
|
| 7. |
If you forgot your
password, you can retrieve it by clicking on the Forgot Password link on
the Order Status page or during the
checkout process while placing a new order.
|
| 8. |
Our return policy is
available on the Terms of Sale
agreement.
|
| 9. |
There are various ways
of finding a product. You can browse our online store through categories
by clicking on the main menu button links to find what you are looking
for, or you can contact
us for assistance. If a product is showing out of stock the
wait time can be between 1 and 40 days. If you would like to place a
backorder for when the item comes in, again please contact us and we will
be happy to do so. We apologize for any
inconvenience.
|
| 10. |
There are links and
buttons on the site to get you where you want to go. Down the left side
you will see links to various categories of products that we offer.
If you would like to start over, please click here to go to our home
page. |
| 11. |
Information about our company is
available on the About
Us page.
|
| 12. |
You can always contact us through our
Contact Page or
by calling us at +(702)
822-4422.
|
CONTACT US
